About Us
We are ARO OUTSOURCING
Committed to Excellence in Global Outsourcing Services
Aro Outsourcing Private Limited, a new-age international BPO and KPO company, was founded in 2025 in the vibrant “City of Joy” — Kolkata, India. Although newly incorporated, Aro Outsourcing is powered by a core leadership team with 10–15 years of extensive experience in the global outsourcing, contact centre, and knowledge process outsourcing industries.
From a small, dedicated unit of experienced professionals to a rapidly growing team of highly skilled agents, supervisors, and compliance experts, Aro Outsourcing has quickly established itself as a trusted partner for businesses seeking reliable and scalable offshore solutions.
With state-of-the-art delivery centre in Kolkata, Aro Outsourcing provides a secure and efficient infrastructure designed to support both front-end and back-office operations. Our teams have previously worked with global brands across the UK, USA, Australia, and the Middle East, gaining invaluable cross-industry expertise in customer engagement, sales, and support processes.
We operate with the highest standards of quality and data security. The organization is in the process of attaining ISO 9001 (Quality Management), ISO 27001 (Information Security Management), and ISO 27701 (Privacy Information Management) certifications — aligning our operations with global best practices.
Our Core Offerings Include
(1) Customer Support & Virtual Assistance (Inbound and Chat Support)
(2) Back-Office and Administrative Services
(3) Telemarketing, Lead Generation, and Telesales
(4) Verification, Welcome, and Retention Calls
(5) Data Entry, Data Processing, and KPO Services
(6) Technical Support and Helpdesk Solutions
(7) CRM and Database Management
Why Choose Aro Outsourcing
(1) Experienced Leadership Team : Every department is managed by professionals with a decade or more of proven success in international BPO operations.
(2) Global Presence : Registered operations in India, the UK, and Australia, serving over 100+ active clients across diverse industries.
(3) Compliance-Driven Approach: Full adherence to GDPR, PECR, PCI DSS, and SOC 2 standards ensuring secure, transparent, and ethical operations.
(4) Scalable Operations: Ability to ramp up projects quickly with robust training, quality assurance, and real-time performance monitoring.
(5) Cost Efficiency: Offering up to 60% operational savings without compromising on service quality or compliance integrity.
(6) Client-Centric Model: Every project is handled with customized strategies, ensuring maximum ROI and customer satisfaction.
DRIVEN BY VALUES
Integrity
We are honest and ethical and strive to earn the trust of our clients and stakeholders.
Courage
We will never be afraid to speak up and do the right thing.
Innovation
We constantly seek new ways to push boundaries and enhance the customer experience.
Empathy
We value the human element in every interaction and create an environment where everyone feels heard and appreciated.
Excellence
We are committed to the highest standards in service delivery and continuous improvement.
Teamwork
We work together across teams and with clients to achieve the best outcomes.
We are FUSION CX.
Fusion CX, formerly Fusion BPO Services, is a BPO and customer experience solutions provider. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, the company has grown rapidly under their leadership. Pankaj’s vision for growth and operational excellence, along with Kishore’s deep industry expertise, laid the foundation for our enduring success.
We are a CX service provider delivering services across voice, email, chat, social media, and messaging channels—cost-effectively—with technology at the core of our delivery model. Our solutions span telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail—each powered by deep domain specialization.
With 10,500+ CX support employees across 40 locations in 15 countries, we blend AI innovation and human empathy to deliver establishes a digital CX ecosystem that elevates customer satisfaction and business performance. Our global presence and multilingual capabilities help brands accelerate customer acquisition, drive retention, and expectations across every touchpoint.
ARO OUTSOURCING BY THE NUMBERS
100+
Team Members
100+
Satisfied Global Clients
100%
Data Security Compliance
24×7
Operational Support
OUR VISION
We operate with the highest standards of quality and data security. The organization is in the process of attaining ISO 9001 (Quality Management), ISO 27001 (Information Security Management), and ISO 27701 (Privacy Information Management) certifications — aligning our operations with global best practices.
OUR MISSION
We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.