Healthcare And Medical

A Healthcare and Medical BPO provides specialized outsourcing services to hospitals, clinics, insurance companies, and healthcare providers. These services streamline administrative, financial, and clinical operations — allowing healthcare professionals to focus on patient care while ensuring efficiency, compliance, and cost-effectiveness.

Healthcare BPOs handle a variety of critical processes, including:

• Medical Billing & Coding: Managing patient records, ICD/CPT coding, and claims submission to ensure accurate reimbursements.

• Claims Processing: Verifying insurance details, processing claims, and handling denials or appeals efficiently.

• Revenue Cycle Management (RCM): Overseeing the complete financial process — from patient registration to final payment collection.

• Medical Transcription: Converting doctors’ voice recordings into accurate and compliant text reports.

• Patient Support Services: Scheduling appointments, handling inquiries, and providing telehealth or post-discharge support.

• Data Entry & Record Management: Maintaining electronic health records (EHR) securely while ensuring HIPAA compliance.

By outsourcing these operations, healthcare organizations benefit from enhanced productivity, reduced administrative costs, improved accuracy, and compliance with healthcare regulations like HIPAA and ICD-10.