Privacy Policy – Aro Outsourcing Private Limited

1. Introduction
Aro Outsourcing Private Limited (“Aro”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of individuals, including customers, clients, employees, partners, and prospects (“Data Subjects”).
This Privacy Policy explains how we collect, use, process, and protect personal data in accordance with applicable laws including the UK GDPR, EU GDPR, and Indian DPDP Act.

2. Company Details
Company Name: Aro Outsourcing Private Limited
Registered Office: Kolkata, West Bengal, India
Email: connect@arooutsourcing.com
Website: www.arooutsourcing.com

3. Scope
This Privacy Policy applies to:

• All services provided by Aro Outsourcing

• All marketing, telesales, and lead generation activities

• Data collected via websites, calls, campaigns, or third-party sources
   

4. Personal Data We Collect

A. Data Provided Directly
We may collect:

• Name (First & Last)

• Phone Number

• Email Address

• Address (including postcode)

• Demographic details (where applicable)
   

B. Automatically Collected Data

• IP Address

• Device information

• Browser type

• Website interaction data (via cookies)
   

C. Third-Party Data
We may receive data from:

• GDPR-compliant data providers

• Lead generation partners

• Co-registration platforms

• Comparison websites
   

5. How We Use Personal Data
We use personal data for:

• Delivering outsourcing and telesales services

• Lead generation and customer acquisition

• Customer communication and support

• Marketing (where consent is provided)

• Compliance with legal and regulatory requirements

• Internal analytics and performance improvement
   

6. Lawful Basis for Processing
We rely on:

• Explicit Consent (for marketing activities)

• Legitimate Interest (business operations, analytics)

• Contractual Necessity (service delivery)

• Legal Obligation (regulatory compliance)
   

7. Marketing Communications
Where consent has been provided, we may contact individuals via:

• Telephone

• SMS

• Email

All marketing activities comply with PECR regulations, including TPS/CTPS screening.
Individuals can opt out at any time.

8. Data Sharing
We may share data with:

• Clients (for whom campaigns are executed)

• Trusted service providers (IT, CRM, dialer systems)

• Regulatory authorities (if legally required)

All third parties are bound by strict confidentiality and data protection obligations.

9. Data Security
We implement:

• Secure CRM systems (e.g., VICIdial)

• Access controls and role-based permissions

• Encryption and secure storage

• Staff confidentiality agreements

10. Call Recording

• Calls may be recorded for quality, compliance, and training purposes

• Recordings are retained for 6–12 months

• Available for audit and dispute resolution
   

11. Data Retention
We retain data only as long as necessary:

• Active campaign duration

• Legal and compliance requirements

• Dispute resolution needs
   

12. Your Rights
Under applicable laws, individuals have the right to:

• Access their data

• Correct inaccurate data

• Request deletion

• Object to marketing

• Restrict processing

• Request data portability

To exercise rights:
📧 connect@arooutsourcing.com

13. Cookies & Tracking
We use cookies to:

• Improve website functionality

• Analyze traffic

• Enhance user experience

Users can manage cookie preferences via browser settings.

14. International Data Transfers
As a global outsourcing provider, data may be processed outside the UK/EU.
We ensure:

• Standard Contractual Clauses (SCCs)

• Equivalent data protection safeguards

15. Data Breach Notification
In case of a data breach:

• Authorities will be notified as per legal requirements

• Affected individuals will be informed where necessary
   

16. Children’s Data
We do not knowingly collect data from individuals under 18.
If identified, such data will be deleted immediately.

17. Updates to This Policy
We may update this policy periodically.
Latest version will always be available on our website.

18. Contact Us
For any privacy-related queries:
Aro Outsourcing Private Limited
📧 connect@arooutsourcing.com
🌐 www.arooutsourcing.com

• All services provided by Aro Outsourcing

• All marketing, telesales, and lead generation activities

• Data collected via websites, calls, campaigns, or third-party sources