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TERMS OF SALE

Aro Outsourcing Private Limited

1. General

These Terms of Sale (“Terms”) apply to all services, data, and/or leads supplied by Aro Outsourcing Private Limited (“Company”, “we”, “us”) to any client (“Client”).

Any order, request, or engagement by the Client constitutes full acceptance of these Terms. These Terms shall prevail over any conflicting terms of the Client unless expressly agreed in writing.

2. Definitions

  • Company: Aro Outsourcing Private Limited

  • Client: The entity purchasing services/data/leads

  • Services/Data/Leads: Lead generation, telesales, outsourcing services, or any related data supplied

  • Order Confirmation: Document outlining agreed scope, pricing, and delivery

  • Output: Delivery of Services/Data/Leads

  • End User: Final recipient or user of the data/services

3. Company Obligations

The Company shall:

  • Deliver services with reasonable skill, care, and professionalism

  • Provide data/services in accordance with agreed specifications

  • Operate in line with applicable data protection laws

4. Pricing & Payment

  • Fees and payment terms are defined in the Order Confirmation

  • Invoices must be paid within agreed timelines (typically 7–14 days)

  • Late payments may attract interest in accordance with applicable laws

  • The Company reserves the right to suspend services in case of non-payment

5. Data Usage & License

5.1 License

  • Data is supplied on a limited, non-exclusive, non-transferable license

  • Usage is strictly one-time only, unless otherwise agreed in writing

5.2 Permitted Use

The Client may use the data for:

  • Telephone marketing

  • SMS marketing

  • Email campaigns

  • Postal marketing

All usage must comply with applicable laws including UK GDPR and PECR.

5.3 Compliance Responsibility

  • Data is supplied based on consent or lawful basis obtained at source

  • The Client is solely responsible for ensuring lawful usage of data

  • The Company does not assume liability for how the Client uses the data

5.4 Restrictions

The Client agrees:

  • Not to resell, redistribute, or reuse the data

  • Not to store or reuse data beyond agreed usage

  • Any breach may result in legal action

6. Data Quality Disclaimer

The Client acknowledges:

  • Data may contain inaccuracies, outdated records, or non-responsive contacts

  • No guarantees are provided regarding:

    • Contact rates

    • Conversion rates

    • Campaign performance or ROI

7. Delivery & Acceptance

  • Data/services are deemed accepted unless issues are reported within 2 working days

  • Any claim must include clear supporting evidence

8. Returns & Replacement

  • Replacement data may be provided where invalid records exceed agreed thresholds

  • Refunds are not guaranteed and are subject to review

  • No refunds apply for poor campaign performance or incorrect usage

9. Cancellation

  • Orders cannot be cancelled once confirmed

  • Full payment remains due unless otherwise agreed

10. Liability

To the maximum extent permitted by law:

  • The Company shall not be liable for:

    • Indirect or consequential losses

    • Loss of profit, revenue, or business

    • Campaign performance or outcomes

  • Total liability shall not exceed the value of the contract

Nothing excludes liability for:

  • Fraud

  • Death or personal injury caused by negligence

11. Data Protection

Both parties agree to comply with:

  • UK GDPR

  • Data Protection Act 2018

  • PECR regulations

The Client is responsible for:

  • TPS/CTPS screening

  • Lawful marketing practices

  • Handling opt-outs and complaints

12. Confidentiality

Both parties agree to:

  • Maintain confidentiality of all shared information

  • Not disclose information without prior written consent

13. Termination

Either party may terminate:

  • With written notice (typically 30 days)

  • Immediately in case of breach, non-payment, or unlawful activity

14. Force Majeure

The Company is not liable for delays caused by events beyond its control, including:

  • System failures

  • Natural disasters

  • Government actions

  • External disruptions

15. Intellectual Property

All rights in the data and services remain with the Company until full payment is received.

16. Entire Agreement

These Terms, along with the Order Confirmation, constitute the full agreement between the parties.

17. Governing Law

This Agreement shall be governed by the laws of England and Wales, and both parties submit to its jurisdiction.

18. Contact

Aro Outsourcing Private Limited
📧 connect@arooutsourcing.com
🌐 www.arooutsourcing.com

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