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In today’s fast paced competitive market, customers don’t just buy products, they buy experiences. Every time a customer seeks for the necessary help, they are not only seeking a solution, they are evaluating how much a brand truly values them. This is where inbound customer care makes its presence felt, appearing more than just a service channel. The Human side Of Every Call An inbound call centre isn’t just a desk with a headset, it’s a bridge between brand promises and customer...

In this rapidly evolving world of customer engagement, first impression is the last impression that defines the entire relationship. For business that depends on customer trust including insurance providers, banks, utilities or subscription based services, the initial interaction can balance the tone for satisfaction, retention and customer loyalty. This is where welcome and verification calls of Outsourcing Company In India emerge as the unsung heroes of outbound BPO operations. The Voice...

In this fastest growing business environment, knowing your market is no longer a choice but a competitive imperative. Still, a good deal of business only use digital analytics or passive feedback mechanisms to grab an idea of how customers feel. Those tools though have a role and cannot substitute for the raw intelligence that generates from smart outbound surveys in India. Such active human-initiated research missions are quickly becoming the best-kept secret behind effective market...